After-hours coverage
Someone answers your phone when you can't.
An AI receptionist answers your calls after office hours and on public holidays, books appointments live in your Google Calendar and forwards urgent calls to your on-call staff. For private clinics and funeral care in Flanders.
What happens in the evening
From a ringing line to a booked appointment
No ringing indication, but the concrete flow of a call received at 9:47 PM.
6:00 PM · after office hours
Someone calls, your line is busy or the practice is closed
The forwarding rule redirects the call to NovaDesk instead of an unheard voicemail. The caller hears a fluent Flemish voice, not a pre-recorded message.
Intake
Routine questions are answered discreetly
Parking, pricing and sobriety protocol: standard answers phrased as your receptionist would, without burdening the front desk.
Booking
The appointment is booked live in your Google Calendar
Availability is read in real time, the caller gets a slot that is genuinely free. No double bookings, no manual entry afterwards.
Urgent
Urgent signals are forwarded to on-call staff
Recognised alarm signals trigger a live SIP transfer to on-call staff. The transfer is a conversation, not a message — your on-call doctor hears the patient directly.
Confirmation
The patient receives an SMS with the appointment
Direct confirmation with appointment link, in your house style. No patient has to remember 'at 10 tomorrow' and not call back.
Why it matters
A missed call costs you no euro, but a patient
A missed call is a missed appointment
A patient who calls at 10 PM and gets voicemail usually calls elsewhere the next day. The call costs you nothing extra, but the appointment does.
On-call stays reachable
Urgent calls are distinguished from routine questions and forwarded. Your on-call doctor is not disturbed by a pricing question.
Your agenda updates itself
Appointments are booked at the moment of the call, not the next morning when mail arrives.
Same line, no new software
NovaDesk works via a forwarding rule on your existing Proximus, Telenet or VoIP line. No hardware, no installation at your reception.
Flemish, not machine English
The voice follows the local cadence and medical vocabulary of Flanders. Multilingual: Flemish, Dutch, French or English.
Your reception gets its hours back
All night and every moment after office hours is covered. Your team only needs to take daytime calls that require a human.
Frequently asked questions
What practices ask most often
- What is the difference between after-hours coverage and an AI receptionist?
- After-hours coverage means someone answers your phone outside office hours. At NovaDesk, it is an AI receptionist who does this: she answers the call, replies to routine questions, books the appointment in your Google Calendar and forwards urgent calls to on-call staff. The difference from a human receptionist is that there is no closing time and no salary to pay.
- What happens if I don't answer my phone?
- The caller then hears your voicemail and usually moves on. For a consultation or a funeral, that is often the start of a patient who goes to a competitor, or a family who chooses another funeral director. The AI receptionist picks up the call from the moment your line is forwarded.
- Suitable for practices with multiple doctors?
- Yes. NovaDesk manages all schedules, agendas and referrals as one integrated whole, so that a caller reaches the right doctor instead of the wrong one.
- Is it GDPR compliant and is medical confidentiality protected?
- Yes. NovaDesk acts as processor on behalf of your practice, processes data within the European Union and uses no call or transcript to train language models without your prior written consent.
- How long does setup take?
- About 35 minutes on your side: five minutes to share your Google Calendar and thirty minutes to set up the protocol, your treatment hours and on-call numbers. After that, the line is active.
- Does it cost anything to try?
- No. The 7-day pilot costs nothing upfront and requires no credit card or commitment. We set up your line, you test it for a week on real after-hours calls, and after seven days you receive a summary of all calls, booked appointments and what you would otherwise have missed.
The 7-Day Pilot
€0 upfront
- No upfront commitment or credit card required.
- We set up your line and run it for 7 days on after-hours calls.
- After seven days you receive a personal results summary: all calls, booked appointments and what you would otherwise have missed.
Pricing after the pilot? We discuss it personally, no commitment.